Collaboration with Hospice Caregivers Boosts Family Satisfaction

Keeping family members engaged in the course of a hospice patient’s care, including care planning, can improve patient and family satisfaction. Patients and referral partners are increasingly examining publicly reported satisfaction scores when selecting the hospices they want to work with. The Consumer Assessment Healthcare Providers and Systems (CAHPS) survey is one of the most […]

Hospices Embrace Direct-to-Consumer Marketing

In an increasingly competitive digital marketplace, hospice providers are embracing direct-to-consumer marketing tactics to include patients and families in their outreach. Among the drivers of this trend is the need to educate the public about the nature of hospice and palliative care. Most people in the United States have a low level of awareness of […]