[Sponsored] The “Magic” Behind Expediting Physician and POA Signatures

For hospice providers struggling to complete the claims documentation that is required to secure reimbursement, obtaining timely signatures from the family power of attorney (POA) and the attending physician continues to be a challenge. Relying on outdated methodologies like email, paper or fax to obtain signatures from remote family members and POAs on a range […]

Collaboration with Hospice Caregivers Boosts Family Satisfaction

Keeping family members engaged in the course of a hospice patient’s care, including care planning, can improve patient and family satisfaction. Patients and referral partners are increasingly examining publicly reported satisfaction scores when selecting the hospices they want to work with. The Consumer Assessment Healthcare Providers and Systems (CAHPS) survey is one of the most […]

[Sponsored] Why Hospices Must Catch Up When It Comes To Communication

Communication technology in hospice care is critical to consumer satisfaction, yet many agencies remain behind the times, something all-too-obvious to family caregivers and POAs, which in this case are the hospice consumer. In all other aspects of their lives, these consumers — who are the adult daughters and sons of hospice patients — are accustomed […]

Communication Influences Families’ Hospice Choice, CAHPS Ratings

About 80% of family caregiver survey respondents indicated that they would select a hospice based on the providers’ ability to communicate in a timely fashion. Timely communication can also impact the ratings that family’s give hospices in the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey, according to new research conducted by Citus Health.  […]

The Changing Scope of Telehealth for Hospice Care

Technology has played a vital role in sustaining hospice care during the ongoing national state of emergency. Federal agencies have increasingly allowed for temporarily expanded telehealth use, and hospice providers are anticipating a new normal for delivering patient care as the pandemic begins to peak in some areas across the country. With the U.S. Centers […]

Voices: Melissa Kozak, RN, CRNI, Co-Founder, Chief Executive Officer, Citus Health

This article is sponsored by Citus Health. In this Voices interview, Hospice News sits down with Citus Health Co-Founder and CEO Melissa Kozak, RN, CRNI, to learn about how Citus Health is leading hospice and other post-acute care providers forward with care coordination and communication technology; why this is especially critical during the COVID-19 pandemic, […]