Elevate is brought to you by CITUS health In this episode of Hospice News Elevate, sponsored by CITUS Health, editor Jim Parker speaks with Jackie Owen, a registered nurse and Clinical Product Specialist for CITUS , about the importance of patient and family engagement. Subscribe to Elevate to receive the latest episodes and listen on: […]
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Engaging with patients’ families is a core value of hospice care, making consistent and timely communication crucial to quality — perhaps even more so during a pandemic in which person-to-person contact is more limited. To facilitate this some providers are adopting new strategies and technologies. Effective communication in many cases requires hospice staff to be […]
Quality is closely tied to financial sustainability in an increasingly competitive hospice marketplace. A hospice’s performance on publicly reported quality and family satisfaction measures is a key differentiator that could attract or deter interest from the gamut of investors, referral partners, payers and consumers. Falling short in quality can determine whether a hospice sinks or […]
Nurse burnout has long been a challenge for hospice providers, as care delivery in the home comes with certain expectations and requirements not typical of other care settings. Research suggests that hospice nurse burnout in particular is tied to large caseloads; around-the-clock care and the unexpected nature of hospice hours; and regularly witnessing grief and […]
For hospice providers struggling to complete the claims documentation that is required to secure reimbursement, obtaining timely signatures from the family power of attorney (POA) and the attending physician continues to be a challenge. Relying on outdated methodologies like email, paper or fax to obtain signatures from remote family members and POAs on a range […]
Keeping family members engaged in the course of a hospice patient’s care, including care planning, can improve patient and family satisfaction. Patients and referral partners are increasingly examining publicly reported satisfaction scores when selecting the hospices they want to work with. The Consumer Assessment Healthcare Providers and Systems (CAHPS) survey is one of the most […]
Communication technology in hospice care is critical to consumer satisfaction, yet many agencies remain behind the times, something all-too-obvious to family caregivers and POAs, which in this case are the hospice consumer. In all other aspects of their lives, these consumers — who are the adult daughters and sons of hospice patients — are accustomed […]
About 80% of family caregiver survey respondents indicated that they would select a hospice based on the providers’ ability to communicate in a timely fashion. Timely communication can also impact the ratings that family’s give hospices in the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey, according to new research conducted by Citus Health. […]
Technology has played a vital role in sustaining hospice care during the ongoing national state of emergency. Federal agencies have increasingly allowed for temporarily expanded telehealth use, and hospice providers are anticipating a new normal for delivering patient care as the pandemic begins to peak in some areas across the country. With the U.S. Centers […]
This article is sponsored by Citus Health. In this Voices interview, Hospice News sits down with Citus Health Co-Founder and CEO Melissa Kozak, RN, CRNI, to learn about how Citus Health is leading hospice and other post-acute care providers forward with care coordination and communication technology; why this is especially critical during the COVID-19 pandemic, […]
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