Keeping family members engaged in the course of a hospice patient’s care, including care planning, can improve patient and family satisfaction. Patients and referral partners are increasingly examining publicly reported satisfaction scores when selecting the hospices they want to work with. The Consumer Assessment Healthcare Providers and Systems (CAHPS) survey is one of the most […]
Hospices are increasingly diversifying services to include palliative care, which many see as essential for the growth of their businesses and for success within value-based programs. Providers that are currently or planning to develop a new palliative care business line need to focus on growing and training their workforce, building relationships with payers and other […]
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