How Avow Hospice Used Triage to Boost Quality, Reduce Turnover

Avow Hospice has implemented a triage system that has resulted in improved quality scores and reduced turnover. The Florida-based provider uses an acuity system that draws data from its electronic medical record (EMR) system to help stratify patients based on their most likely immediate needs. To complement these efforts, Avow also revamped its approach to […]

Hospice CEO, Chief Compliance Officer Collaborations Key to Quality

The lines of communication between hospice leaders and compliance executives need to be open and transparent in today’s regulatory environment. The complexities of hospice regulation alongside increased oversight in the space have led providers to zero in on compliance. A host of new audit activity has cropped up in recent years, as well as ramped […]

Hospices Make Fortune’s List of ‘Best Workplaces in Aging Services’

Ethical business practices and strong leadership are keys to employee retention and satisfaction, according to hospice organizations on Fortune Magazine’s annual list of “Best Workplaces in Aging Services.” Fortune collected insight from more than 243,000 senior care health workers across 4,220 locations nationwide. Fortune annually surveys workers from a range of industries on their perceptions regarding their […]

Keys to Hospice Employee Engagement

With longstanding labor shortages reaching unprecedented levels, hospices are getting creative on recruitment and retention. The factors contributing to this scarcity are multi-faceted. They include questions about employee compensation, burnout, work-life balance, reimbursement levels, and rising rates of retirement as hospice workers age with the rest of the population, among others. As part of their […]

4 Florida Hospices Form Synthase Collaborative

Avow, Haven, St. Francis Reflections Lifestage Care and Treasure Coast Hospice have established the Synthase Collaborative in part to leverage their collective scale in value-based contract negotiations. The move is part of a growing trend among nonprofit providers. The collaborative is not a merger. Each of the hospices involved in Synthase will maintain its autonomy. […]

Strategies to Boost Hospice CAHPS Scores

Profitability is becoming inseparable from quality in today’s health care marketplace. Consequently, strong performance on publicly reported quality and caregiver satisfaction data is becoming increasingly crucial to hospice business performance. Among the most important sources of data is the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey. Patients and families in increasing numbers are […]