Silverstone Hospice Finds Winning Recruitment, Retention Strategy

Hospices have applied a variety of tactics to curb workforce shortages during the last two years, finding some success as well as lessons learned. Alfonso Montiel, CEO of Texas-based Silverstone Hospice, spoke with Hospice News during its recent Staffing Summit to discuss how they responded to labor challenges that worsened when COVID-19 struck. None of […]

ConcertoCare Ensures Palliative Care Access for PACE Participants

ConcertoCare, a tech-enabled provider of home-based care, recently launched a new PACE program in Alexandria, Va. As with the company’s other service lines, Concerto is integrating palliative care into their PACE program. The new center in Virginia, Cherry Blossom PACE offers a community-based, interdisciplinary care delivery model serving participants 55 or older who need nursing […]

How Northstar Care Thrived Amid a Crushing Pandemic

During the past two years, Northstar Care Community has grown both its patient census and its workforce. It did so at a time when thousands of health care providers were struggling to do either. Northstar was able to stay nimble in response to rapidly changing conditions. A key component of this was pre-COVID technology investments […]

The Devil in Details of Hospice Strategic Collaboratives

Nonprofit hospices are increasingly banding together in varying types of collaboratives to create workforce, operational and cost-effective synergies. As this trend picks up steam, hospices will need to fine-tune the details of these affiliations and choose partners carefully. Collaborations allow hospices to share best practices, quality initiatives, staff education and volunteer resources, as well as […]

Competitive Labor Market Lights a Fire Under Hospice Employers

Hospice providers now compete for new hires as fiercely as they do for market share.  And with that competition heating up this year, the largest home health and hospice companies are streamlining their recruitment and onboarding processes to enable more clinicians to hit the ground running. In tandem with those initiatives, hospice employers are enhancing […]

Providers Seek Palliative Care Quality Measures to Demonstrate Value

The lack of standardized quality measures for palliative care complicates efforts to expand access to those services. This means community-based palliative care providers have limited ways to benchmark their performance and further demonstrate their value. The growing need for this type of care has led providers and industry groups to pump up the volume of […]

Affinity Hospice Expands with Alabama De Novo

Affinity Hospice, headquartered in Birmingham, Ala., has opened a new location in its home state. Staff at the facility are making smooth transitions into hospice care a priority for their first year in operation. The new office is located at the Hillside Office Plaza, a growing medical community space in Alabaster, Ala. Through the location, […]

Hospices Leverage Business Intelligence to Speed Revenue Cycles

Hospices are adopting business intelligence tactics to guide strategic decisions. Some are finding that these methods, often technology-enabled, can help them maximize revenue and lower costs, according to health care consultants at New York-based accounting firm Freed Maxick.  “Business intelligence” is defined as the processes and technology a company uses to collect and analyze data produced […]

AccentCare Prioritizing Trauma-Informed Hospice Care

Surviving a traumatic event has psychological and physiological repercussions that can follow an individual for the rest of their life, right up until their final days. Recognizing this, post-acute health care provider AccentCare has made a company-wide push to integrate trauma-informed care into their services and staff support programs. While confronting their mortality is inherently […]

Hospices Combat Misperceptions With Direct-to-Consumer Marketing

Patients and families often don’t recognize the distinctions among the hospices in their communities, which complicates providers’ efforts to differentiate themselves from competitors. Some hospices are reorienting marketing strategies to maximize consumer awareness and encourage patients to proactively discuss end-of-life options with their current providers. These findings appear in a recent report from senior care […]