70 Nonprofit Providers Establish Hospice Hotline

The 70 nonprofit hospice providers that comprise the National Partnership for Hospice Innovation (NPHI) have set up a hotline for patients, caregivers and families who need home- or community-based end-of-life or palliative care. 

The number for the new hotline is (844)-GET-NPHI [(844) 438-6744]. 

“Making the decision to receive hospice, advanced illness or palliative care can be stressful under the best of circumstances, let alone when patients and families are unsure of their options and the quality and safety of the care provided,” said Tom Koutsoumpas, president and CEO of NPHI. “This new toll-free number makes a formerly complicated process simple by providing access to all 70 providers, allowing families to find the care they need, even when they and their loved ones are in different parts of the country.”


NPHI is a coalition of non-profit hospices that collaborate on moving innovations forward, in terms of service diversification, discovering new payment models, implementing technologies and efficiencies, and uncovering new approaches to delivering care.

“When families consider their care options for a loved one dealing with an advanced illness, our hope is that they choose a not-for-profit palliative care and hospice provider. It can make a huge difference in their loved one’s quality of life in their final months, weeks and days,” said Robert Cahill, president and CEO of NorthStar Care Community, which is providing the infrastructure for the toll-free number.

Last year, NPHI founded its Innovation Lab to further this mission. The lab will study programs and improvement projects from hospices nationwide to uncover best practices and help other providers adapt them for their own programs.

“The Innovation Lab is bringing new initiatives from around the country into our organization, analyzing them, identifying best practices that then disseminating that information to our members so they can implement them within their own organizations,” Koutoumpas told Hospice News as the program launched.


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